• Privacy Policy

Privacy Policy

Privacy Policy for unicornvo

This Privacy Policy (the "Policy") governs the collection, use, storage, disclosure, and protection of personal information by unicornvo ("we", "us", "our"), an online cross-border e-commerce store, when you ("you", "your") access our website (www.unicornvo.com, the "Site"), place an order, or engage with our services. By using our Site or services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.
We are committed to protecting your personal information and complying with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Personal Information Protection Law of the People's Republic of China (PIPL) where applicable[5].

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as certain information automatically collected when you interact with our Site. Personal information refers to any information that can directly or indirectly identify you, including but not limited to the information specified below.

1.1 Personal Information You Voluntarily Provide

When you use our services, you may choose to provide us with the following personal information:
  • Full name
  • Email address
  • Shipping address and billing address
  • Phone number
  • Payment information (e.g., credit card details), which is processed securely by our third-party payment processors; we do not store full payment card information
  • Order history, purchase preferences, and communication records with us
  • Any other information you choose to provide when contacting us, leaving reviews, or participating in promotions

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain non-identifiable and identifiable information through cookies and similar tracking technologies, including:
  • IP address
  • Browser type, version, and operating system
  • Device information (e.g., device model, screen resolution)
  • Pages viewed, time spent on each page, clickstream data, and browsing patterns
  • Referral source (how you found our Site)

2. How We Use Your Information

We use your personal information only for lawful purposes and in accordance with applicable data protection laws. The purposes for which we use your information include:
  • To process, fulfill, and track your orders, including verifying your identity, arranging shipping, and providing order updates
  • To communicate with you, including responding to your inquiries, providing customer support, and sending important notices (e.g., order confirmations, shipping notifications)
  • To improve our Site, products, and services, including analyzing user behavior, optimizing user experience, and developing new products that meet your needs
  • To send marketing communications (e.g., promotional offers, new product announcements) only if you have explicitly consented to receive such communications. You may withdraw your consent at any time by clicking the "unsubscribe" link in our marketing emails or contacting us at support@unicornvo.com
  • To prevent fraud, protect our Site and services, and ensure transaction security, including detecting and addressing suspicious activities and complying with anti-fraud regulations
  • To comply with applicable legal obligations, including tax requirements, customs regulations, and responding to legal requests from authorities[3]
  • To enforce our Terms of Service and other policies

3. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties for commercial purposes. We may share your personal information only in the following limited circumstances:
  • Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, including shipping carriers, payment processors, IT support providers, analytics tools, and customer service platforms. These service providers are only granted access to the personal information necessary to perform their services and are required to sign data protection agreements to ensure your information is protected.
  • Legal Requirements: We may disclose your personal information if required by law, regulation, court order, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, asset sale, or other business transaction, your personal information may be transferred as part of the business assets. In such cases, the receiving party will be bound by the terms of this Policy or a similar privacy policy that protects your personal information.
  • With Your Consent: We may share your information with third parties if you have explicitly consented to such sharing.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The retention periods are as follows:
  • Order and Account Information: We retain your order history, account details, and related information for 7 years after your last interaction with us. This retention period is necessary to handle after-sales inquiries, process refunds, comply with tax and customs regulations, and address potential legal disputes.
  • Marketing Consent Records: We retain records of your marketing consent until you withdraw your consent or unsubscribe from our marketing communications.
  • Analytics and Automatically Collected Information: We retain this information for up to 2 years, unless longer retention is required by law. We may aggregate or anonymize this information for statistical purposes, which will no longer be identifiable to you.
Once your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

5. Cookies and Similar Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your user experience, analyze site traffic, and improve our services. Cookies are small text files stored on your device when you visit our Site.
  • Necessary Cookies: These cookies are essential for the basic functionality of our Site, such as enabling you to navigate the Site, access secure areas, and process orders. You cannot disable these cookies without affecting the functionality of the Site.
  • Analytics Cookies: These cookies help us analyze how users interact with our Site, including which pages are visited most frequently and how long users spend on each page. This information helps us optimize the Site and improve user experience.
  • Marketing Cookies: These cookies are used to deliver personalized marketing content to you, both on our Site and on third-party platforms. We only use these cookies if you have explicitly consented to them.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect your ability to use all features of our Site.

6. Data Security

We take the security of your personal information seriously and implement industry-standard security measures to protect your information from unauthorized access, loss, theft, alteration, or disclosure[9]. These measures include:
  • SSL/TLS encryption for all data transmitted between your device and our Site (HTTPS)
  • Secure storage of personal information on encrypted servers
  • Regular security audits and updates to our systems and software
  • Access controls to limit access to personal information to authorized employees only
  • Confidentiality agreements with our employees and third-party service providers
While we take all reasonable measures to protect your personal information, no electronic storage or transmission is 100% secure. We cannot guarantee the absolute security of your information, but we will promptly notify you if a data breach occurs that may affect your personal information, in accordance with applicable law.

7. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws (e.g., GDPR, CCPA, PIPL). These rights may include:
  • Right of Access: You have the right to request a copy of the personal information we hold about you.
  • Right of Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
  • Right of Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., if we are required to retain the information by law).
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Right to Object to Processing: You have the right to object to the processing of your personal information for marketing purposes or other non-essential purposes.
  • Right to Data Portability: You have the right to request that we transfer your personal information to another data controller in a structured, commonly used, and machine-readable format.
  • Right to Withdraw Consent: If you have given consent for the processing of your personal information, you may withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us at support@unicornvo.com. We will respond to your request within 30 days of receiving it, in accordance with applicable law. We may ask you to provide proof of identity to verify your request and ensure the security of your personal information.

8. International Data Transfer

As a cross-border e-commerce store, our servers and third-party service providers may be located in countries outside your country of residence, including countries with different data protection laws. By using our services, you consent to the transfer of your personal information to these countries.
We ensure that all international data transfers comply with applicable data protection laws. For transfers to countries outside the European Economic Area (EEA), we use Standard Contractual Clauses (SCCs) approved by the European Commission, or other legally recognized mechanisms, to ensure adequate protection of your personal information. For transfers involving Chinese residents' personal information, we comply with the requirements of the PIPL regarding cross-border data transfers.

9. Children's Privacy

Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without the consent of a parent or legal guardian, we will promptly delete such information and contact the parent or legal guardian to inform them of the collection.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or business operations. We will notify you of material changes by posting the updated Policy on our Site with a revised "Effective Date". Your continued use of our Site or services after the changes take effect constitutes your acceptance of the updated Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your data rights, please contact us at:
Email: support@unicornvo.com
Company: unicornvo